Frequently Asked Questions
Everything you need to know about your Glossier favorites.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account to view your order status and shipping history.
What is your return policy?
We want you to love your products. If you are not satisfied, we offer free returns on all orders within 30 days of receipt. Simply contact our gTeam to start the process.
Are Glossier products cruelty-free?
Yes, Glossier is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and several other European countries. Check our shipping page for the full list.
How do I know which shade of Skin Tint or Stretch Concealer to buy?
We recommend using our online Shade Finder tool or sending a selfie to our gTeam for a personalized recommendation to find your perfect match.
Are your products vegan?
Many of our products are vegan. You can find a full list of vegan-friendly products by filtering for 'Vegan' on our shop page or checking the ingredients list on individual product pages.